The following Terms of Use pertain to all Users of www.cwelogistics.com and its service. 

For the purpose of the Terms of Use stipulated below, ‘User’ will refer to all individuals who use this Website (www.cwelogistics.com), while ‘We’ will refer to www.cwelogistics.com and its service. 

All Users of this Website (www.cwelogistics.com) agree to adhere to and abide by the Terms of Use as stipulated in this document in their usage of the CWELogistics service. 

When submitting a Buy-For-Me order, User is asked to provide User’s name and email address. User agrees that this information can be used to enable the User to receive all future transaction-related emails, newsletters and advertisements from us.

We reserve the right to reject a User’s Buy-For-Me or international shipping order at any time without assigning any reason or if User violates laws, regulations or these terms and conditions or is deemed to have conducted any illegal behavior. 

We will not disclose any of User’s personal particulars submitted or communicated to us during the Order process to any third party without User’s approval, except in the following circumstances (1) Disclosure is required by legal authorities (2) Any business partnership involving the service provided by this Website, in which case We will require our partner(s) to comply with our privacy policy

User understands that our Website platform acts only as a service to purchase products from China while our warehouse manages the logistics of shipping these products out of China. We do not warrant, represent or guarantee the quality of these products or that the claims to quality made by the manufacturer, distributor or direct seller of these products are accurate. We shall not be responsible for any loss or injury or damage incurred as a result. 

In conjunction with point 6, if the User purchases any product from China through our logistical service, User undertakes that We will not be held responsible, financially or legally, for any dissatisfaction that the User may have with the quality of the item purchased due to any misrepresentations or otherwise, made by the merchant or seller.

User is responsible for product costs, Chinese domestic freight, international freight, shipping insurance, any applicable repacking charges, customs duties, any applicable remote area taxes or over-sized package charges, along with any applicable service charge and bank transfer charge. 

Buy-For-Me orders cannot be canceled by the User after payment for the order has been made by User. 

International shipping orders cannot be canceled or amended by the User after payment for the order has been made by User.

When placing Buy-For-Me orders on behalf of the User, We do not guarantee or assume responsibility for or the availability of the products as the products may be out of stock or made unavailable for sale and so on. Even after We have placed the order, it may be rejected or canceled by the seller for various reasons all of which We do not accept any responsibility for. 

We will reject any Buy-For-Me orders for products that are out of stock, available only at a higher price than at the time User made the order, is ordered with ambiguous or insufficient information that is in our sole opinion, necessary for placing the order, or deemed unsuitable to be transported by our freight providers or government authorities for any legal or safety reasons. 

We are not responsible for any errors by the merchants/sellers/online stores in fulfillment of orders or otherwise. For orders purchased directly by the User, User will have to make arrangements with the seller for any returns, refunds or exchange of items directly in accordance with the merchant's terms and policies. For Buy-For-Me orders, We will liaise with the seller on behalf of the User. 

We do not assume any responsibility or liability for fraud of auctioneer or any seller on Taobao.com or from any other Website, merchant or seller. User will still be responsible for any fees paid to the seller along with any domestic shipping costs. At the same time, We will do our best to liaise with the relevant parties to attempt to retrieve any costs paid by User to the fraudulent party.  

We reserve the right to open and inspect a User’s shipment without prior notice to the User. Inspection may also be done to ensure that the User is not shipping a restricted item or to enable us to determine if the User’s item is suitable for being repacked. 

Whether purchased directly by the User or by us on behalf of the User, any products deemed unacceptable for shipment by our freight providers or relevant government authorities for any legal or safety reasons will be returned to the merchant at the User's cost and/or We reserve the right to dispose of the Shipment.

Chargeable Weight for international shipping calculated based on the total of the higher of the actual/physical or volumetric Weight for each individual package. This is standard industry practice for air courier shipping.  

Our charges for international shipping do not include any applicable customs-related taxes and duties for importing into the country that User is shipping to. Any applicable customs-related taxes and duties should be paid to the delivery agent upon delivery. For detailed information regarding customs taxes and duties or any required import permits, please contact your local customs.

We cannot ship some items internationally due to restrictions by our freight partners and/or safety regulations. Items that are prohibited for air travel by the International Air Transport Association (IATA). If such items are sent to our warehouse address, they will either be discarded by us or returned to the seller at the User’s own expense. 

We do not guarantee delivery of packages which do not comply with the import regulations of the country to which they are delivered to.

While our international courier partners will make every reasonable effort to deliver international shipments according to their regular delivery schedules, these are not guaranteed and are not binding. We are not liable for any damages or loss caused by delays.

We are not responsible for any shipments/deliveries made to our Chinese warehouse on the User’s behalf. Only proof of delivery from the relevant ground couriers will be considered by us. For Users who purchased directly from the merchant, they will need to contact the merchant directly. For Buy-For-Me purchases, We will liaise with the merchant regarding the delivery.

When returning items from our warehouse to the seller, User must first pay for the return charges before We can return the goods to the seller. For Buy-For-Me orders, where applicable, We will credit User with the refund only after We have received the refund from the seller. This refund will not include any Buy-For-Me service charges paid by the User to CWELogistics. 

All international shipping rates and service-related charges as shown on this Website are subject to change from time to time at our own discretion. 

We will conduct regular system maintenance and functional improvements to our Website which may occasionally result in temporary system downtime. We do not guarantee that this Website will always be accessible, timely, error-free or free from any computer viruses or similar invasive or damaging codes, or be be affected by any failure of information technology or telecommunications facilities. We will not be liable for any losses or damages caused to Users as a result of such issues.   

All content displayed on this Website inclusive of graphics, images, logos, button icons and software is the property of CWELogistics or its content suppliers and is protected by both China and international copyright laws. 

Any links to third party Websites or resources provided on our Website do not belong to CWELogistics. We are therefore not responsible for the availability of these Websites or the reliability of their content and services, or any losses and damages caused or alleged to be caused by User’s reliance on any such content or services. 

The original language used for the content on this Website is English and while We may provide some translations to the content in other languages, We will not assume any liability for any translation errors or misunderstandings that result from the translations. In the event of any ambiguity, the original copy (in English) should take precedence over any translated versions.

We are not liable for any delays, loss or damage arising out of circumstances beyond our control including but not limited to any act or omission by a person not employed or contracted by us; Acts of God e.g. earthquake, cyclone, storm, flood, fog; "Force Majeure" e.g. war, plane crash or embargo; riot or civil commotion; industrial action; and electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings.

We reserve the right to amend the Terms of Use as stipulated in this document any time at our own discretion.